Returns policy
Changed your mind or a product isn’t right for you? Returning it is simple – here’s how.
- 14 days
You can return an unused product within 14 days without giving a reason.
- Refund in 10 working days
Once we receive the product, we refund you by the method you paid with.
- Faulty product
We replace it or refund you – and we pay for the postage.
01Your 14-day right to return
You may cancel your purchase within 14 days of receiving the product without giving a reason. The product must be unused, undamaged, complete and in its original packaging.
For hygiene reasons, we cannot accept returns of unpacked oral care products, mouth tape, MYO GUM or other products that come into contact with the mucous membranes if their protective seal has been opened.
02How to return
- Email info@facemyo.lt with your order number and the product you are returning.
- Send the product via a parcel locker following the instructions we send you, or bring it to any FaceMyo clinic.
- Once we have received and checked the product, we refund you within 10 working days using the same payment method.
If you return a product because you changed your mind, the buyer pays the postage. Bringing it to a clinic is free.
03Faulty or incorrect product
If a product is damaged, faulty or not what you ordered, let us know within 3 working days of receipt and attach a photo. We will replace the product or refund you, and we will cover all postage costs.
04Visits, video lessons and vouchers
- A visit deposit is refunded if you cancel at least 24 hours before the visit (see the Terms of purchase and visits).
- Video lessons cannot be refunded once you have started watching them.
- You can return an unused gift voucher within 14 days of purchase.