Terms of purchase and visits

These terms apply when you book visits or buy products, video lessons, gift vouchers or Academy seminars on facemyo.lt. The seller and service provider is MB „Miofunkcinės terapijos centras“, company code 305028914, VAT number LT100014724314.

By submitting a booking or order you confirm that you have read and accept these terms. The contract is formed when you receive confirmation by email.

• You can book online, by phone or at the clinic. Online you see only slots that are genuinely free.
• Some services require a deposit – it is shown before payment and counts towards the price of the service. You pay the balance at the clinic.
• While you pay the deposit, the slot is held for you for up to 10 minutes. If it is not paid, the slot is released for others.
• You receive confirmation by email and SMS, and a reminder before your visit.
• At your first visit the specialist assesses your condition and draws up a treatment plan. Treatment outcomes depend on each individual situation, so they cannot be guaranteed.

• You can reschedule or cancel a visit free of charge up to 24 hours beforehand – via the link in your confirmation, in your “My FaceMyo” account or by phone. In that case any deposit paid is refunded.
• If you cancel less than 24 hours beforehand or do not attend, the deposit is not refunded, and a service fee may apply to a visit booked without a deposit.
• After two late cancellations or missed visits, the clinic may ask you to pay the full amount in advance for future visits.
• In case of illness, an emergency or other unforeseen circumstances, please contact us – we consider every situation individually.
• If the clinic has to reschedule your visit, we will offer you the nearest suitable time or refund the full amount paid.

All prices are in euros and include VAT. You can pay by online banking, by payment card, in cash or by card at the clinic, or with a gift voucher. You receive an invoice and receipt by email immediately after payment; you can request a company invoice when paying.

Card details and online banking logins are processed by a licensed payment service provider – we never see or store them.

• We deliver products to Omniva, LP Express or DPD parcel lockers throughout Lithuania within 1–2 working days of payment.
• Parcel locker delivery is free on orders from €50. Collection from our clinics in Kaunas, Vilnius or Klaipėda is always free.
• We let you know by email when your order is dispatched, together with a tracking number.
• When you receive your parcel, please check the packaging. Report a damaged or incorrect item within 3 working days and we will put it right free of charge.

Access to a video lesson is granted immediately after payment and does not expire. Once you start watching digital content, the 14-day right to cancel no longer applies – we ask for your agreement to this at checkout.

• A voucher is valid for 12 months from purchase (the date is shown on the voucher).
• A value voucher can be used in parts for visits and products until the balance is used up. A service voucher is for a specific service at the clinic.
• Vouchers cannot be exchanged for cash. Any unused balance is not refunded after the voucher expires.
• You can always see the remaining balance by entering the voucher code when booking or paying.

Your seminar place is secured once your registration is paid. If you cancel at least 14 days before the seminar, we refund the full amount; after that, you can transfer your place to a colleague or move it to another date. If the clinic cancels a seminar, the full amount is refunded.

Each party is liable for failure to perform the contract in accordance with the laws of the Republic of Lithuania. We aim to resolve any dispute by discussion – please write to info@facemyo.lt. If that does not work, consumers may contact the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, vvtat.lt) or use the EU online dispute resolution platform at ec.europa.eu/odr.

We may update these terms; orders are governed by the version in force when they were placed.